Account
Last updated: 4 September 2026
1.1. This website, www.skriverusaldumi.lv (the “Website”), is operated by:
SIA “Skrīveru Saldumi”
Registration No. 45403016339
VAT No. LV45403016339
Registered address: Daugavas iela 82, Skrīveri, Skrīveri Parish, LV-5125, Latvia
E-mail: info@skriverusaldumi.lv
Telephone: +371 67327422
Hereinafter referred to as “Skrīveru Saldumi”, “we”, “us” or “our”.
1.2. These Terms and Conditions govern the use of the Website and the purchase of products offered through the Website (the “Products”).
1.3. By placing an order through the Website, the customer (the “Customer” or “you”) confirms that they have read, understood and agreed to these Terms and Conditions.
1.4. A Customer who is a natural person purchasing Products for purposes unrelated to their trade, business, craft or profession is considered a consumer and is entitled to the protections provided under applicable consumer protection legislation.
1.5. We may amend these Terms and Conditions when necessary. The version applicable to an order is the version published on the Website at the time the order is placed. Any amendments will not affect orders already accepted by us.
2.1. We make every reasonable effort to ensure that Product descriptions, ingredients, allergens, quantities, weights, images and other information displayed on the Website are accurate and up to date.
2.2. Product packaging, design or other characteristics may occasionally differ from the information or images displayed on the Website. Such differences do not affect the Customer’s statutory rights.
2.3. Product images are provided for illustrative purposes. The appearance and colours of Products may vary slightly depending on the Customer’s device and display settings.
2.4. Before consuming a Product, the Customer must read the information provided on its packaging, particularly the list of ingredients, allergen information, storage instructions and best-before or use-by date. If the information on the packaging differs from the information on the Website, please contact us before consuming the Product.
2.5. All Products are subject to availability. If a Product becomes unavailable after an order has been placed, we will inform the Customer and offer, where appropriate:
a suitable replacement, subject to the Customer’s approval;
delivery of the remaining Products; or
a refund for the unavailable Product.
No replacement Product will be supplied without the Customer’s consent.
3.1. The Customer selects the desired Products, adds them to the shopping cart and completes the checkout process by providing the required information and selecting the available delivery and payment methods.
3.2. Before submitting an order, the Customer must verify the contents of the shopping cart, the delivery details and the total price of the order.
3.3. After an order has been submitted, the Customer will receive an electronic confirmation that the order has been received. The distance contract is concluded when we confirm that the order has been accepted for processing.
3.4. We reserve the right to refuse or cancel an order where:
a Product is unavailable;
the Customer’s payment cannot be authorised or has not been received;
the delivery information is incomplete or incorrect;
there is a clear and obvious error in the Product description or price;
we reasonably suspect fraudulent or unlawful activity; or
fulfilment of the order would breach applicable law.
If payment has already been received for a cancelled order, the relevant amount will be refunded using the original payment method.
3.5. The Customer is responsible for ensuring that all information provided when placing an order is complete and accurate.
4.1. All Product prices displayed on the Website are stated in euros and include value added tax (VAT), unless expressly indicated otherwise.
4.2. Delivery charges are not included in the Product price. Any applicable delivery charge will be displayed before the Customer submits the order.
4.3. The total price, including taxes and delivery charges, will be shown at checkout before the order is placed.
4.4. We may change Product prices and offers at any time. Price changes do not affect orders that have already been accepted by us.
4.5. If a Product has been displayed at an obviously incorrect price, we will contact the Customer before accepting or dispatching the order. The Customer may confirm the purchase at the correct price or cancel the affected Product. If we are unable to contact the Customer, we may cancel the affected Product and refund any amount already paid for it.
4.6. Payment may be made using the payment methods displayed at checkout. Payment processing may be provided by an authorised third-party payment service provider.
4.7. Skrīveru Saldumi does not receive or store the Customer’s complete payment card details where payment is processed by a third-party payment service provider.
4.8. The payment currency on the Website is euros.
4.9. Purchases may be paid for by selecting one of the payment methods available at checkout and provided by the payment platform makecommerce.lv, Maksekeskus AS. Available payment methods may include Latvian, Lithuanian and Estonian internet bank payments, as well as Visa/Mastercard card payments.
4.10. When using an internet bank payment method, after confirming the payment the Customer must click the "Return to merchant" button so that the order information is correctly sent back to the Website.
4.11. Personal data required for making payments is transferred to the licensed payment institution Maksekeskus AS.
4.12. The contract enters into force upon successful receipt of payment. If, for any reason, it is not possible to fulfil the order, the Customer will be informed and the amount paid will be refunded as soon as possible, but no later than within 14 days after the relevant notice has been sent.
5.1. Products are delivered within Latvia, Lithuania and Estonia using the delivery methods available at checkout.
5.2. The currently applicable delivery charges are:
Latvia
Omniva parcel terminal: EUR 2.99
Courier delivery: EUR 5.00
Lithuania
Omniva parcel terminal: EUR 6.99
Estonia
Omniva parcel terminal: EUR 2.99
5.3. Delivery within Latvia is free for orders with a Product value exceeding EUR 50, unless otherwise stated on the Website. The free-delivery threshold is calculated before delivery charges and after any discounts have been applied.
5.4. Orders are prepared and dispatched on business days only. The estimated delivery time is 10 business days after the order has been accepted and payment has been received.
5.5. Any delivery time displayed on the Website is an estimate unless a specific delivery date has been expressly agreed.
5.6. The Customer is responsible for providing accurate delivery and contact information and for collecting the parcel within the period specified by the delivery service provider.
5.7. If delivery is delayed or cannot be completed, we will inform the Customer as soon as reasonably possible. If we are unable to deliver the order within the agreed period or, where no period has been agreed, within the period required by applicable law, the Customer may exercise the rights provided under consumer protection legislation.
5.8. The risk of loss of or damage to the Products passes to a consumer when the consumer or a third party designated by the consumer, other than the carrier, receives the Products.
6.1. Subject to the exceptions set out below, a consumer has the right to withdraw from a distance contract within 14 days without providing a reason.
6.2. The withdrawal period expires 14 days after the day on which the consumer, or a third party designated by the consumer other than the carrier, acquires physical possession of the Products. If Products from one order are delivered separately, the period begins on the day the final Product is received.
6.3. To exercise the right of withdrawal, the consumer must notify us before the withdrawal period expires by sending an unambiguous statement to:
E-mail: veikals@skriverusaldumi.lv
Return address: Daugavas iela 82, Skrīveri, Skrīveri Parish, LV-5125, Latvia
The consumer may use the withdrawal form available on the Website, but its use is not mandatory.
6.4. The right of withdrawal does not apply in the circumstances specified by applicable law, including in relation to:
Products that are liable to deteriorate or expire rapidly;
sealed Products that are not suitable for return for health protection or hygiene reasons and have been unsealed after delivery;
Products made to the Customer’s specifications or clearly personalised; and
other Products or circumstances for which the right of withdrawal is excluded by law.
The fact that a Product is a food product does not, by itself, automatically exclude the consumer’s right of withdrawal.
6.5. The consumer must return the Products without undue delay and no later than 14 days after notifying us of the decision to withdraw.
6.6. Unless the Products are defective, damaged, incorrect or otherwise non-conforming, the direct cost of returning the Products is borne by the consumer.
6.7. The consumer is responsible only for any reduction in the value of the Products resulting from handling beyond what is necessary to establish their nature and characteristics.
6.8. Where the right of withdrawal is validly exercised, we will refund the payments received from the consumer, including the cost of the least expensive standard delivery method offered by us. Any additional delivery costs resulting from the consumer’s choice of a more expensive delivery method will not be refunded.
6.9. The refund will be made without undue delay and no later than 14 days after we are informed of the consumer’s decision to withdraw. We may withhold the refund until the returned Products have been received or the consumer has provided evidence that they have been sent back, whichever occurs first.
6.10. Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.
7.1. The Customer should inspect the parcel and Products as soon as reasonably possible after delivery.
7.2. If a Product is damaged, incorrect, incomplete or does not conform to the contract, the Customer should contact us at veikals@skriverusaldumi.lv and provide:
the order number;
a description of the issue; and
photographs of the Product and its packaging, where reasonably possible.
The absence of photographs does not limit the consumer’s statutory rights.
7.3. Consumers are entitled to the remedies provided under applicable consumer protection legislation. Depending on the circumstances, these may include replacement, an appropriate price reduction, cancellation of the contract or a refund.
7.4. Nothing in these Terms and Conditions limits or excludes any mandatory statutory rights available to consumers.
8.1. We process personal data in accordance with Regulation (EU) 2016/679 (the General Data Protection Regulation), applicable Latvian legislation and our Privacy Policy.
8.2. Personal data may be processed for purposes including:
processing and fulfilling orders;
accepting and administering payments;
arranging delivery;
providing customer support;
handling returns and complaints;
complying with accounting, tax and other legal obligations; and
preventing fraud and protecting the security of the Website.
8.3. Where necessary for these purposes, personal data may be disclosed to service providers such as payment processors, delivery companies, IT service providers and professional advisers, or to public authorities where required by law.
8.4. Further information about how we collect, use, store and protect personal data, as well as information about data subject rights, is available in our Privacy Policy.
9.1. Unless otherwise stated, all content available on the Website, including trade marks, logos, Product names, photographs, graphics, designs and text, belongs to Skrīveru Saldumi or is used with the permission of the relevant rights holder.
9.2. Website content may not be copied, reproduced, modified, distributed or used for commercial purposes without prior written permission, except where permitted by law.
9.3. The Customer must not use the Website in a manner that could damage, disable or interfere with its operation, security or availability, or for any unlawful purpose.
10.1. We are not liable for a failure or delay in performing our obligations where it is caused by circumstances beyond our reasonable control, including natural disasters, war, civil unrest, acts of public authorities, strikes, major transport disruptions, telecommunications failures or widespread technical outages.
10.2. If such circumstances occur, we will take reasonable steps to reduce their effects and resume performance as soon as reasonably possible.
10.3. Nothing in these Terms and Conditions excludes or limits liability that cannot lawfully be excluded or limited, or restricts the Customer’s mandatory rights under applicable law.
11.1. Questions, claims or complaints relating to an order may be submitted to:
SIA “Skrīveru Saldumi”
Daugavas iela 82, Skrīveri, Skrīveri Parish, LV-5125, Latvia
E-mail: veikals@skriverusaldumi.lv
Telephone: +371 67327422
11.2. We will review complaints and provide a response within the period required by applicable law.
11.3. If a consumer is not satisfied with our response, the consumer may seek assistance from the Consumer Rights Protection Centre of Latvia:
Patērētāju tiesību aizsardzības centrs (PTAC)
Brīvības iela 55, Riga, LV-1010, Latvia
Website: www.ptac.gov.lv
The consumer may also apply to the Consumer Dispute Resolution Commission where the applicable requirements are met.
12.1. These Terms and Conditions and any distance contract concluded through the Website are governed by the laws of the Republic of Latvia.
12.2. If the Customer is a consumer residing in another European Union Member State, this choice of law does not deprive the Customer of any mandatory protection afforded by the laws of the country in which the Customer habitually resides.
12.3. Any dispute will be resolved through negotiation where possible. If no agreement can be reached, the dispute may be referred to the competent authority or court in accordance with applicable law.