Skrīveru Saldumi draft distance contract
Prepared on 12.09.2026 by adapting the submitted template for the sale of sweets, gift sets and personalized corporate gifts.
Before publication: complete the yellow-highlighted fields and approve the working assumptions stated at the end of the document. This is a draft legal document. The conditions for the sale of alcohol and personalized sets must be compared with the actual operations and reviewed by a Latvian lawyer. The text to be published begins with the heading "Distance Contract" and ends with the withdrawal form. Preparation notes are not part of the text to be published.
Distance Contract
1. Seller and Application of the Contract
1.1. The seller of the online store "Skrīveru Saldumi", available at www.skriveru.com (hereinafter the Online Store), is SIA "Skrīveru Saldumi", registration No. 45403016339, VAT registration No. LV45403016339, registered address: Daugavas iela 82, Skrīveru Parish, Aizkraukle Municipality, LV-5125 (hereinafter the Seller).
1.2. For communication regarding orders, withdrawal and complaints: email info@skriverusaldumi.lv, telephone +371 29995654. Address for written complaints and returning goods: Daugavas iela 82, Skrīveru Parish, Aizkraukle Municipality, LV-5125.
1.3. Retail licence for alcoholic beverages: MT 00000016755, issued on 03.05.2023: issuer - the State Revenue Service. The sales website indicated in the licence: shop.skriveru.com.
1.4. This contract sets out the procedure for ordering goods, payment, delivery, withdrawal and handling of complaints. It applies to sweets, standard and personalized gift sets, including sets that include an alcoholic beverage.
1.5. The Buyer is a natural person who is entitled to enter into the relevant transaction, or a legal person represented by an authorized representative. A Consumer is a natural person who makes a purchase for a purpose unrelated to their economic or professional activity. The statutory right of withdrawal intended for consumers and the special consumer dispute resolution procedure do not apply to legal persons or to purchases made for economic or professional activity.
1.6. For orders by legal persons, an individually agreed offer or a separate contract also determines the special performance and cancellation conditions. Unless otherwise separately agreed, the Online Store's alcohol age, identification, payment and handover conditions also apply to company orders as the Seller's service procedure.
1.7. An order is subject to the terms that were in force at the time it was placed. Later amendments do not change the terms of a contract already concluded. Nothing in this contract limits the Consumer's mandatory statutory rights.
2. Goods and Ordering
2.1. The product description states the product's main characteristics, price, quantity or weight and the composition of the set. For food, the relevant mandatory information is provided, including information on allergens; for alcoholic beverages, the volume and alcohol content are also provided. Before purchase, the Buyer familiarizes themselves with this information and, after receipt, complies with the storage and use conditions stated on the label.
2.2. Decorations shown in images are included in the set only if they are mentioned in the product description. Minor differences in image colors due to screen settings do not change the Seller's obligation to deliver goods that conform to the description and the agreed sample.
2.3. The Buyer selects the product, quantity, available personalization, delivery and payment, and provides accurate contact and delivery information. A company also provides its details and an authorized contact person.
2.4. Before submitting the order, the Buyer may check and correct the information entered. The final amount and applicable additional costs are visible before the order is confirmed with an obligation to pay.
2.5. A standard order contract is concluded when the Seller sends the Buyer confirmation that the order has been accepted. An automatic notice that only confirms receipt of the request and is clearly named as such is not yet acceptance of the order. For an individual order, the contract is concluded when the parties have agreed on the composition, price and deadline, and the Seller has confirmed acceptance of the order.
2.6. The Seller sends the confirmation and the applicable contract terms, including withdrawal information and the form, by email in a durable format. The Buyer does not need to create a customer account in order to submit a withdrawal or complaint.
2.7. If the goods cannot be delivered, the Seller contacts the Buyer. Replacement of goods or components of a set and a change of deadline are possible only by agreement. If no agreement is reached, the order or the relevant part of it that cannot be fulfilled is cancelled and the relevant payment is refunded without undue delay, but no later than within 14 days after cancellation.
3. Personalized Gifts
3.1. The type of personalization, preparation of the layout, required files, price and production deadline are stated in the offer or order information. Goods produced using the Buyer's logo, individual text or a specially designed design may be subject to the exception to the right of withdrawal set out in Section 7.
3.2. If layout approval is provided for in the order, the Seller begins personalized production after receiving written approval of the layout and the agreed advance payment. The Buyer checks names, texts, the logo, quantity and other layout data.
3.3. The Buyer confirms that they are entitled to use the submitted logo, images and texts, and authorizes the Seller to use them for fulfilment of the order. A separate legal basis is required for publication in advertising or in a work portfolio; the order itself does not grant such authorization.
3.4. Changes after approval of the layout are possible if they can be technically made. The additional price and new deadline are agreed before the changes are carried out. Approval of the layout does not release the Seller from liability for production errors or non-conformity with the approved layout.
4. Price and Payment
4.1. Prices are stated in euros with applicable taxes. Delivery, personalization and other applicable costs, as well as a deposit fee if applicable, are stated before the order is confirmed.
4.2. The payment methods available are shown during checkout. Advance payment applies to ordinary orders; for individual and company orders, an invoice payment schedule agreed in writing may be used. Until the agreed payment is received, the Seller may postpone production or dispatch in accordance with the procedure stated before purchase.
4.3. For orders containing alcoholic beverages, only cashless payment is used and the verification provided for in Section 5 is carried out before the sale and receipt of payment.
5. Sets with Alcoholic Beverages
Alcohol consumption has a negative effect on health. It is prohibited to sell, purchase or transfer alcoholic beverages to persons under 18 years of age.
5.1. The provisions of this Section also apply to a gift set in which an alcoholic beverage is one of the components.
5.2. Before the sale and receipt of payment, the Buyer's identity and age must be verified using the electronic identification tool provided in the Online Store, which complies with Section 6.1, Paragraph four of the Law on the Handling of Alcoholic Beverages. A checkbox stating "I am 18 years old" alone is not sufficient.
5.3. An order containing alcohol is handed over no earlier than six hours after the order is placed. Delivery and handover are possible Monday to Saturday from 10:00 to 20:00, and Sunday from 10:00 to 18:00 Latvian time; handover does not take place outside these times. This also applies to collecting goods ordered online on site.
5.4. Upon receiving the goods, the Buyer presents a valid identity document for identity and age verification. A company order is accepted by the previously indicated authorized adult recipient. The shipment is not left unattended or handed over to an unidentified person.
5.5. An ordinary parcel-locker code is not identity and age verification. Delivery to a parcel locker is possible only if the specific delivery solution provides the electronic identification and handover time control required by law and is offered for such an order.
5.6. If age or identity verification is unsuccessful or the recipient does not present a document, the alcoholic beverage is not handed over. The Seller contacts the Buyer regarding further action and settlement; Section 6.5 applies to possible costs.
5.7. Sets containing alcohol are delivered only within the territory of Latvia. In a Consumer order, alcohol is handed over to the identified Buyer; delivery directly to another gift recipient is offered only if a legally compliant identification and receipt procedure has been ensured and agreed before purchase.
6. Delivery and Receipt
6.1. The delivery territory, available methods, fee and fulfilment deadline are stated before the order is confirmed. The deadline for a personalized order takes into account layout approval and production. If no other delivery deadline has been agreed with the Consumer, the goods are delivered no later than within 30 days after conclusion of the contract.
6.2. The Seller informs the Buyer of any delay and offers a solution. The Consumer retains the statutory rights to set an additional delivery deadline or, in the relevant cases, withdraw from the contract.
6.3. If delivery is organized by the Seller, the Seller is liable to the Consumer for delivery of the goods until they are received. The involvement of a courier does not remove this liability.
6.4. Upon receipt of the goods, please check the packaging and contents. It is advisable to record damage in photographs and in the delivery document and to notify the Seller as soon as possible. Signing the delivery note or the absence of comments does not remove the right to submit a later claim for identified non-conformity.
6.5. If delivery does not take place because of incorrect data provided by the Buyer, absence, or refusal to carry out the required identity verification, the parties agree on repeated delivery or termination of the order. The Seller may claim only legally justified, proportionate and provable costs, explaining their calculation. The entire purchase amount or the price of the goods is not automatically withheld. This clause does not change the statutory right of withdrawal and does not allow a penalty to be applied for exercising it.
7. Consumer Right of Withdrawal
7.1. The Consumer may withdraw from a distance purchase without giving a reason within 14 days after receiving the goods, except in the cases referred to in Clause 7.2. If the goods in one order are delivered separately, the period begins when the last item is received.
7.2. The right of withdrawal does not apply to goods made according to the Consumer's instructions or clearly personalized; goods that spoil quickly or have a short expiry date; and goods whose opened protective packaging prevents their return for health or hygiene reasons. Before purchase, the Seller informs the Consumer of the exception applicable to the specific goods.
7.3. The presence of sweets or alcohol in a set does not in itself remove the right of withdrawal. Selecting a standard set from the catalogue is not in itself personalization. If only a separate component has been personalized, application of the exception to the entire set is assessed according to the specific order and is not applied automatically.
7.4. Withdrawal is sent to the email address or address stated in Clause 1.2, using the form below or another unequivocal statement. It is sufficient to send the statement before the end of the period; the Seller's prior permission is not required.
7.5. The goods are sent or returned to the return address stated in Clause 1.2 no later than within 14 days after notice of withdrawal is given. The direct return costs are borne by the Consumer, except for the return of non-conforming goods or another arrangement offered by the Seller.
7.6. The refund is made within 14 days after receipt of the withdrawal using the original means of payment, unless otherwise expressly agreed, without a refund fee. In the event of withdrawal from the entire purchase, the costs of the cheapest standard delivery offered are also refunded. The Seller may withhold the refund until the goods or proof of their dispatch has been received, whichever is received earlier, except where the Seller has offered to collect the goods.
7.7. The Consumer is liable for any reduction in value caused by use of the goods that was not necessary for checking them. Please return the goods securely packaged, with accessories and contents. The absence of original outer packaging does not in itself remove the right of withdrawal; the relevant exception applies to the protective packaging referred to in Clause 7.2.
8. Non-conforming Goods and Complaints
8.1. The Seller is responsible for the conformity of the delivered goods with the contract. The right to submit a claim for quality non-conformity also remains for personalized goods and food to which the right of withdrawal does not apply.
8.2. The Consumer may submit a claim for non-conformity within two years after delivery, contacting the Seller within two months after discovering it. For food, this does not mean a two-year shelf-life guarantee: the nature of the goods, labelling and storage are taken into account.
8.3. In the event of justified non-conformity, the Seller provides the statutory remedy free of charge - first, correction of the non-conformity or replacement, and, in the cases provided by law, a price reduction or cancellation of the contract and refund. The necessary costs of returning non-conforming goods are borne by the Seller.
8.4. In the complaint, please state the order number, contact information, a description of the problem and the claim, attaching the available evidence. A written response is provided to the Consumer within 15 working days. If an extension is objectively necessary, the Seller promptly explains the reason in writing and states a reasonable response deadline.
8.5. If no agreement can be reached, the Consumer may contact the Consumer Rights Protection Centre and, in the cases provided for by laws and regulations, the Consumer Dispute Resolution Commission, as well as the court. Disputes between companies are resolved through negotiations or in the competent court.
9. Personal Data
9.1. The Seller processes the personal data necessary for fulfilment of the order for the conclusion and performance of the contract, fulfilment of legal obligations and other appropriate legal bases. For alcohol orders, the necessary identity and age verification is carried out. An order is not automatic consent to receive advertising.
9.2. Information on data recipients, processors, retention periods, personal rights and their exercise is available at https://shop.skriveru.com/en-lv/pages/privatuma-politika. The Seller may be contacted regarding data processing; a complaint may be submitted to the Data State Inspectorate.
10. Final Provisions
10.1. The laws and regulations of the Republic of Latvia apply to the contract. If mandatory protective provisions of another country apply in a specific cross-border consumer transaction, this choice does not deprive the Consumer of that protection.
10.2. If any provision is invalid, the remaining provisions remain applicable to the extent that the contract can exist without the relevant provision.
10.3. Version effective from: 14.09.2026